But aren't you a communications company?

Last Wednesday was a snow day, so I thought that I would continue getting ready.  So far, a surveying company has been hired, and some initial forms have been recieved from Coventry town hall.  One of the things that we have to arrange is the demolition of the standing building.  To demo a building you  have to prove that there are no wires connecting the house to the grid.  AT+T, no problem.  We faxed them the request, they sent us an email.  CL+P, same deal.  "two for two" I thought, until I got to Charter Communications- the area's cable t.v. provider.  They also supply internet and phone if desired.  I had called the previous week to see what I had to do.  The service tech secheduled an appointment that week.  I asked for a confirmation email.  A week later, nothing.  So after so much success, that Wednesday (no snow snowday), I called Charter with a lot of confidence.  I was placed on hold- "high call volume".  no problem.  I got a person about ten minutes into the call.  She could not find our address, let alone any service requests. "Let me look again." She said about five times.  Twenty minutes into the call.  She found our address, but no service request.  "You will have to go to our regional office." She said. 
"Go?"  I asked.  "Can't you give me their phone number?"
"No." She replied.  "I don't have their phone number at that facility.  You have to go there, and speak to them directly. I can give you thier address."
"Are you saying that you do not have a phone directory for your own company?"
In a previous career, I worked at Aetna Life and Casuality and was constantly getting company wide directories.

"We do not." she replied.

Well, after asking for her supervisior, and speaking with her for about 10 minutes (now almost an hour into the call), she admitted that she also did not have the phone number for this facility.

By now you are probably wondering why I didn't just open up my own phone book and get it, but we had already tried that and found that it was impossible to actually get a person on the line with out knowing someone's exact name.  Very frustrating.

She did, however promise to email someone who might know how to get me a letter confirming no wires.  I wasn't going to hold my breath. 

One of the last things I asked this supervisior, who was very nice, btw, was "Aren't you a communications company?  Isn't it strange that you really have no ways of communicating with each other?"
"Yes sir, it is." 

Three days later I received the confirmation email.